FAQs

How do I join?

It’s easy and FREE! To become a My Harkins Awards Member, you can join online at Harkins.com/awards or by downloading the Harkins Theatres mobile app from Google Play or the App Store.  You can also visit any Harkins Theatres location to become a new member.

Do I need a physical membership card to earn and redeem Awards?

You can begin using your membership immediately after signing up online by downloading a digital card to your smart phone, or, request a physical card at any theatre on your next visit.

What do I get as a my Harkins awards member?

  • $5 Award for every 200 points earned to use at box office or concessions (points are earned for all Qualifying Purchases)
  • $5 Birthday Award added directly to your Award Dollar balance
  • Membership e-newsletter(s)
  • Exclusive access to special events
  • Other Harkins Theatres special offers

 

How can I earn points?

By doing what you already do - go to the movies at Harkins Theatres!  Members will earn Points at time of purchase by presenting a My Harkins Awards digital or physical membership card.

  • You will receive one (1) Point for each dollar spent on Qualifying Purchases (see below).
  • You will receive one (1) Point for each dollar spent in Harkins Gift Card purchases or reloads of $50 or more in a single transaction, in theatre or online at store.harkins.com.
  • For those of you who use VIP discounted tickets, you will earn two (2) Points upon use at the theatre box office regardless of the total cost of the VIP discounted ticket. 

What are qualifying purchases?

Qualifying Purchases include: movie tickets purchased at the theatre box office, ticket kiosks, Guest Services, Harkins Online Ticketing or through our vendors MovieTickets.com, Fandango, and Atom Tickets.  Concession items, café items, PlayCenter tickets, Big Party Popcorn, and merchandise purchases online at store.harkins.com are also included. 

Qualifying Purchases do not include: purchase of concession vouchers, purchase of auditorium rentals, field trips, fundraiser programs, arcade games and alcoholic beverages. Use of free passes or purchases made using My Harkins Award Dollars, Popcorn Awards, or any other Awards are also not eligible for Point accumulation. Please note that Harkins Gift Card purchases and Harkins VIP discount tickets accumulate Points separately (see “How can I earn points?”).

Do I earn Points when using a gift card for payment?

Yes! You will receive one (1) Point for each dollar spent when using your Harkins Gift Card as a form of payment on Qualifying Purchases.

Do I earn Points when using a VIP discount ticket?

Yes! Just present your membership information and VIP discounted tickets will earn two (2) Points upon use at the theatre box office regardless of the total cost of the ticket.  Points are not earned for the purchase of VIP discounted tickets.

Do I earn Points when using a free movie pass?

Any free passes including Readmit, Admit One, Employee Guest, Guild Membership, Platinum, PlayCenter, Run of Engagement, Season, Variety Cinema and Will Rogers Golden Movie passes are not eligible for Points accumulation.

When are my Points posted to my account?

Points for Qualifying Purchases and VIP discount tickets will be loaded immediately upon purchase.  Points for Gift Card purchases or reloads of $50 or more or other limited time bonuses will be posted the next morning.

Where can I see my current point balance?

You can view your Points online by logging into your membership at Harkins.com/awards or by accessing the Harkins App through your mobile device.

Do My Points Expire?

Only if you skip a visit for 6 months or more!  Accumulated Points will expire after 180 days of inactivity. So remember to come back before time runs out!

What are my points good for?

Award Dollars!  Every 200 Points accumulated will be automatically converted into a $5 Award, worth five (5) Award Dollars that can be redeemed toward the purchase of box office tickets, PlayCenter tickets, Big Party Popcorn, concessions, café items, and more.  Purchase of alcoholic beverages excluded.

How soon will I be able to use the $5 awards I’ve earned?

Within 24 hours! The $5 Award will be credited to your membership and available to use the morning following the accumulation of 200 Points.

How do I redeem my Award Dollars?

Just present your membership number at Box Office or Concessions when making a purchase and ask them to apply your Award Dollars to your purchase!  We are also working on the ability to redeem Award Dollars online. Keep watching for details!

Do Award Dollars expire?

Don’t let that happen!  Award Dollars are available to use for up to 180 days once they have been awarded so you have plenty of time to come back and enjoy the movies.

Is there a limit to the number of points I can earn?

Come often!  There is no limit to the number of Award Dollars that can be accumulated, however they do expire after 180 days.

How will I receive My Harkins Award Dollars?

Automatically and digitally! Every 200 Points accumulated will be automatically converted into a $5 Award, worth five (5) Award Dollars, and added to your membership.  You will receive an email notification when you receive an Award.

I had over 200 points, what happened to them?

Every 200 Points accumulated will be automatically converted into a $5 Award and deducted from your point balance.  A $5 Award is worth five (5) Award Dollars and added to your membership.  You will receive an email notification when you receive an Award.

Can I send or gift my Awards to other people?

You can bring a friend and treat them when you redeem your Awards, but Awards themselves are not transferable to another membership.

What should I do if my membership number is lost or stolen?

Don’t worry! Physical membership cards are not required; however if your membership number is lost or stolen, you can contact any Harkins Theatres location or My Harkins Awards Guest Services at Contact Us or GuestServices@harkins.com.

What should I do if I forget my login information?

It does happen from time to time so don’t worry! From the login screen, select “reset password” and follow the instructions provided.  If you are still having trouble logging in, please request assistance with the details through Contact Us or GuestServices@harkins.com

How do I update my membership information?

It’s easy! You can update your information online by logging into your membership at Harkins.com/awards or by accessing the Harkins App through your mobile device. 

My Point balance does not look right, what should I do?

Just look up your transaction history detail when logged into your membership and you will be able to see all of your purchases.

I’m missing points in My Harkins Awards, what should I do?

If something is missing, please visit Guest Services at any Harkins Theatres location and provide the receipts or ticket stubs of the transactions in question.  You can also email us with the details through Contact Us or GuestServices@harkins.com for assistance.

What is a $5 Birthday Award?

A present just for you!  A $5 Birthday Award is valid for $5 and is added to your existing Award Dollar balance.

When do I receive a $5 Birthday Award?

During your birthday!  A $5 Birthday Award will be issued 7 days prior to your registered date of birth and is valid up to 180 days.

Do you still offer the Loyalty Cup?

Yes! We still offer the annual Loyalty Cup!  If you haven’t already, get yours today!

Do you still offer the Loyalty T-shirt with the free popcorn?

Don’t worry!  The benefits of FREE medium popcorn enjoyed with the loyalty T-shirt will be available to add on to your My Harkins Awards membership with Popcorn Perks; still the best value for popcorn in the industry, (less than a dollar per popcorn!)   

What are Popcorn Perks?

A delicious added benefit to your membership!  Popcorn Perks includes a medium popcorn with the purchase of a movie ticket (valid for up to a 12 month period or a maximum of 36 Popcorn Awards, whichever comes first). You will receive one Popcorn Award per active Popcorn Perk per visit on your membership for each ticket you purchase. 

What are FREE Popcorn Awards?

With Popcorn Perks you receive a FREE medium popcorn with the purchase of a movie ticket (valid for up to a 12-month period or a maximum of 36 Popcorn Awards, whichever comes first). You will receive one Popcorn Award per active Popcorn Perk on your membership per visit for each ticket you purchase.  Popcorn Awards are added to your membership digitally and are valid up to 180 days once issued.  When you are at Concessions, just provide your digital or physical membership card to redeem! May only be redeemed by household members.

How do I purchase Popcorn Perks?

You can purchase online at Harkins.com/awards or by downloading the mobile app from Google Play or the App Store and logging into your current membership. You can also purchase at any of our Harkins Theatres locations (also see “Can I gift Popcorn Perks to someone else?”).

Can I have multiple Popcorn Perks on one membership?

Definitely!  You can add as many as you want to a single My Harkins Awards membership. Additional Popcorn Perks can be added at any time.

Do I earn Points when I purchase Popcorn Perks?

Yes! You will receive one Point for each dollar spent on the cost of the Popcorn Perks purchase. 

How long do the Popcorn Perks last?

Once applied to your membership, Popcorn Perks are valid for up to a 12 month period or a maximum of 36 Popcorn Awards, whichever comes first.  But don’t worry if you run out.  You can purchase additional Popcorn Perks at any time and keep enjoying your Popcorn Awards!

What if I run out of Popcorn Awards before the end of the year?

Don’t worry, if you run out you can purchase additional Popcorn Perks at any time that are good for up to 12 months from the date you add them to your membership! There is no limit on the number of Popcorn Perks that can be added to your membership throughout the year. 

If I have more than one Popcorn Perk on my membership, how many Popcorn Awards will I receive?

You will receive one Popcorn Award for each ticket you purchase based on the number of Popcorn Perks you have on your membership. Example: if you have 2 Popcorn Perks on your membership and purchase 2 or more tickets, you will receive 2 Popcorn Awards. 

Can I share Popcorn Perks?

Popcorn Perks are meant just for you!  Once you add a Popcorn Perk to a membership, it is not transferrable.  But don’t worry, you can purchase a Popcorn Perks Gift Voucher and gift it to someone for their membership! (See “Can I gift Popcorn Perks to someone else?”)

Can I gift Popcorn Perks to someone else?

Yes, you can purchase Popcorn Perks Gift Vouchers through the mobile app, online at store.harkins.com or at any Harkins Theatres location and gift them to someone else to apply to their own My Harkins Awards membership. Once applied to a membership, issued Popcorn Awards may only be redeemed by household members.

If I watch multiple movies in one day, can I receive a Popcorn Award for each movie ticket I purchase?

Yes!

  • For a membership with one (1) Popcorn Perk: Yes, as long as the showtimes are not overlapping.
  • For a membership with two or more Popcorn Perks: Yes, one per admission, up to the number of Popcorn Perks available on the membership.

When will I receive Popcorn Awards?

When you go to the movies at Harkins Theatres! Popcorn Awards will be added to your membership within a minute of your purchase for movies showing same day.  For advanced ticket purchases, your Popcorn Awards will be added first thing the morning of your movie.

How long are Popcorn Awards valid?

Popcorn Awards are valid up to 180 days from the date of issuance and can be redeemed at the concession stand when you present your My Harkins Awards digital or physical membership card. This gives you the option to redeem your Popcorn Award right away or save it for a future visit.  You can even bring a friend to use it.

Can I share Popcorn Awards?

Popcorn Awards are not transferrable to another membership however, you can save up your Popcorn Awards when issued and redeem more than one on the next visit.

Can I upgrade the Popcorn Award to a larger size?

Yes, we encourage it!  You are able to upgrade the medium popcorn to a larger size for an additional charge.

Will I receive a Popcorn Award if I use a pass or discounted ticket?

Of course!  Just present your digital or physical membership card when you redeem your pass for your movie ticket and you will be awarded your Popcorn Award for the day of the movie. 

Will I be able to use Popcorn Perks for a Popcorn Award if I purchased a book of Summer Movie Fun (SMF) tickets?

Of course!  Just present your digital or physical membership card at Box Office, Guest Services or at Concessions and we will be able to award you your Popcorn Award.

Online Ticketing from Harkins Theatres – Available Now for Select Theatres

Now you can purchase your movie tickets directly from Harkins.com! Harkins online ticketing allows you to purchase tickets and have your My Harkins Awards membership number applied directly to your ticket purchases as long as you are logged in to Harkins.com. You can also use Harkins Gift cards for these online ticket purchases. 


See you at the movies!