Terms & Conditions
Terms & Conditions
These "Terms and Conditions" govern the My Harkins Awards program, which is offered to you by Harkins Administrative Services, Inc. and its affiliates (“Harkins Theatres”). These Terms and Conditions explain how the program works, including how you can join and leave the program.
Your registration and participation in this program indicates your acceptance of these Terms and Conditions. We reserve the right to change these Terms and Conditions by posting revisions to this program at any time. Your continued participation in this program indicates your agreement to any revised Terms and Conditions. Accordingly, if you do not agree to any terms, please do not participate in this program. These Terms and Conditions are effective January 1, 2020.
PROGRAM ELIGIBILITY AND REGISTRATION
Registration. Guests who meet the eligibility requirements may register by creating a My Harkins Awards membership at Harkins.com/awards, downloading the Harkins Theatres mobile application from the Google Play Store or the App Store, or by acquiring a physical registration card at the box office of any Harkins Theatres location. There is no fee to register in the My Harkins Awards program, but eligible purchases and/or activities are required to earn Awards.
Registration requires that you provide the following information: phone number and email address. Additional profile information may be requested. Please see the “Privacy and Collection of Personal Information” section of these Terms and Conditions for more information.
Membership must be registered and in good standing in order to participate and redeem Awards. You may only have one (1) My Harkins Awards membership per person and membership is non-transferable. The membership is intended for household use only. Individuals may not pool or combine Points with other members. Failure to follow the Terms and Conditions may result in termination of membership: see Termination of Membership.
Physical membership cards are not required; however, if your My Harkins Awards membership number is lost or stolen please visit your nearest Harkins Theatres location or email us through Contact Us or GuestServices@harkins.com and request a new membership number. Harkins Theatres is not responsible for any transactions that occur without a membership number presented during time of transaction or with your My Harkins Awards membership before it is reported lost or stolen.
HOW DOES MY HARKINS AWARDS WORK?
Qualifying Purchases. You will receive one (1) Point for each dollar spent on qualifying purchases at Harkins Theatres locations. Points are calculated to the 2nd decimal (1.00) and are accumulated for purchase payments made with cash, credit card, debit card and Harkins Theatres Gift Cards.
Qualifying purchases include:
- Movie tickets purchased at the theatre box office, kiosk, Guest Services, Harkins Theatres Online Ticketing or through our partners MovieTickets.com, Fandango and Atom Tickets
- PlayCenter tickets
- Concession items
- Big Party Popcorn
- Café items
- Merchandise purchases online at store.harkins.com.
- Certain Gift Card purchases or reloads: You will receive one (1) Point for each dollar spent in Harkins Theatres Gift Card purchases or reloads of $50 or more in a single transaction in theatre or online at store.harkins.com.
- VIP Ticket redemption only. VIP tickets do not earn points when purchased, but earn 2 points per ticket when redeemed.
Non-qualifying purchases (for which you will NOT earn points) include:
- Gift card purchases under $50 in a single transaction (These earn points upon redemption for qualifying purchases).
- Harkins Theatres VIP discount ticket purchases (which earn 2 Points per ticket upon redemption)
- Concession vouchers
- Purchase of auditorium rentals
- Field trips
- Fund raiser programs
- Arcade games
- Alcoholic beverages
- Free passes of any kind
- Purchases made using My Harkins Award Dollars
- Popcorn Awards, or any other MHA Award.
In the event a refund or return is processed for a qualifying purchase, the original payment method will be credited back, and the Points earned will be deducted from the member’s Point balance. If My Harkins Award Dollars were used for the payment method, then the total Award Dollars will be credited back to the membership and no Points would have been accumulated on the amount of the Award Dollar value used.
Points. Members will earn Points when presenting a My Harkins Awards membership number at any Harkins Theatres location at the time of qualifying purchase. Members are required to be logged in to earn Points for purchases through Harkins Online Ticketing and at store.harkins.com and are required to enter their membership number when purchasing tickets through Movietickets.com, Fandango, or Atom Tickets. Accumulated Points will expire after 180 days of inactivity on the membership.
Receipts or Ticket Stubs are required if a member would like to validate and receive any potential adjustment for Points missing from qualifying purchases. Please visit your nearest Harkins Theatres Guest Services location or email us through Contact Us or GuestServices@harkins.com for assistance.
Award Dollars. For every 200 Points accumulated from qualifying purchases, your membership will be credited with a $5 Award (worth 5 Award Dollars). After a $5 Award is credited, 200 Points will be immediately deducted from total Point balance. Please allow up to 24 hours for your $5 Award to be credited. Award Dollars can be redeemed in theatre for box office tickets, PlayCenter tickets, concessions, or towards the purchase or renewal of Popcorn Perks. You will need to present your My Harkins Awards digital or physical membership card at the time of transaction in order to use your Award Dollars. Award Dollars expire 180 days after issuance, are not transferable, and are not valid for purchases made on MovieTickets.com, Fandango, Atom Tickets or in theatre bar/lounge locations.
Birthday Award. A $5 Birthday Award is valid for 5 Award Dollars and is added to your existing Award Dollar balance. A $5 Birthday Award is issued to your membership 7 days prior to your registered date of birth and is valid for up to 180 days. The distribution of Birthday Awards has been temporarily paused while our theatres are closed in response to COVID-19. If you have any questions or concerns, please contact Guest Services at Contact Us or GuestServices@harkins.com.
Other Benefits. Newsletters and Communications: My Harkins Awards Members will receive exclusive member e-newsletters and other communication highlighting new movie releases, Tuesday Night Classics, Summer Movie Fun, showtimes, promotions, exclusive offers and more. Members may also opt-in to receive e-newsletters specifically for art and independent films.
Membership Site: Members can log in to their My Harkins Awards membership via the Harkins Theatres website at Harkins.com/awards or mobile app to update their membership information, check point progression and view Award balances.
After logging in, Members will be able to edit their information including: first name, last name, email address, phone number, address, and preferences.
Popcorn Perks. Purchase Popcorn Perks®️ for your My Harkins Awards membership and you will receive one (1) Harkins Medium Popcorn each time you go to the movies. Popcorn Perks®️ is valid for up to 12 months or 36 total popcorns, whichever comes first.
- Add Popcorn Perks®️ to your My Harkins Awards membership for $30.
- Present your My Harkins Awards barcode (or phone number) when you purchase tickets online or at the box office.
- One (1) Medium Popcorn voucher will be digitally activated on your membership. (Once a Medium Popcorn voucher is activated, it will expire after 180 days).
- Once activated, present your My Harkins Awards barcode (or phone number) at the concession stand to receive one (1) Medium Popcorn (upgradable to a large or extra-large for an additional charge).
- Popcorn Perks®️ is valid for 12 months or 36 total popcorns, whichever comes first.
- Purchase additional $30 Popcorn Perks®️ for other members of your household. For example:
- If you want two (2) Medium Popcorns when you and a friend or family member go to the movies, purchase two (2) Popcorn Perks®️ for $30 each.
- If you want three (3) Medium Popcorns when you and two friends or family members go to the movies, purchase three (3) Popcorn Perks®️ for $30 each.
Please note that Popcorn Perks® is a customer loyalty program, not a bulk product discount. Although we offer the option to purchase multiple Popcorn Perks® to allow families and friends to enjoy multiple popcorns during a visit, our intention is for Popcorn Perks® to reward guests for each movie visit, up to 36 visits per year.
The Popcorn Perks® program is intended for household use only. Neither a program membership nor any popcorn vouchers may be transferred. A My Harkins Awards membership is required to enroll in Popcorn Perks®. Failure to follow these terms and conditions may result in termination of membership. Please see the “Termination of Program or Membership by Harkins Theatres” section of these Terms and Conditions.
HOW TO QUIT MY HARKINS AWARDS
You may cancel your My Harkins Awards membership at any time by contacting your nearest Harkins Theatres location or emailing us with your request through Contact Us or at GuestServices@harkins.com. If you cancel voluntarily, you will not receive a credit for any benefits you have accrued, and you may not reactivate your membership number. However, you may activate a new membership at any time.
TERMINATION OF PROGRAM OR MEMBERSHIP BY HARKINS THEATRES
Harkins Theatres may cancel the My Harkins Awards program at any time. You will be notified of any such cancellation in the manner provided by applicable law prior to the effective date of the change.
Harkins Theatres reserves the right to terminate a Membership and any accumulated Awards without notice, for any reason in our sole discretion, including, without limitation, abusive or offensive behavior by the Member while on Harkins’ property or any act in connection with a Membership that is deceptive, fraudulent, or abuses the Membership in any way, including, but not limited to, generating Points and Awards in any manner other than by making qualifying purchases in good faith or receiving Birthday Awards. Examples of deceptive, fraudulent, or abusive behavior include, but are not limited to (1) making a purchase either online, through Harkins or third party vendors, or at the theatre and then seeking a refund
PRIVACY AND COLLECTION OF PERSONAL INFORMATION
At any time after joining the My Harkins Awards program or opting in to receive information from a third party, you may opt-out of receiving marketing communications from us or request that we not further provide your personal contact, demographic, and/or lifestyle-related information to third parties. Please see the information below regarding opting out.
UNSUBSCRIBING FROM MARKETING COMMUNICATIONS
You have the choice to opt-out of receiving further marketing communications from Harkins Theatres. You can also change or modify information previously provided. You may opt-out by logging into your membership on this website and in under Manage Your Account, unchecking your email preferences. Or, you may email us with your request through Contact Us or GuestServices@harkins.com.
We provide My Harkins Awards Members with the option to store payment credentials on their My Harkins Awards account to facilitate the processing of their future purchases. When you check out using your My Harkins Awards account, we will ask if you would like to save your payment credentials. If you consent to save your payment credentials we will store your card credentials as a secured token issued from the bank after a successful authorization. This token may only be used to make purchases at Harkins and does not contain any information that could be used to make a transaction with another merchant, such as your 16-digit credit card number or CVV. When you proceed to complete a purchase on our website or app we will retrieve the secured payment token that was created from your credit card and associated to your My Harkins Awards account. You will then be able to use that secured token to make purchases on our website or app without needing to input your payment credentials again.
If you choose to store your payment credentials we will store them until you advise us otherwise. In other words, your consent to store your payment credentials will not expire unless it is expressly revoked. If we make any changes to the terms of your consent you will receive an email notifying you of such changes at the email address associated with your My Harkins Awards account.
Indemnification. You agree to defend, indemnify and hold harmless Harkins Theatres and its employees, contractors, agents, officers, managers, and directors from all liabilities, claims, and expenses (including reasonable attorneys’ fees) that arise out of or are related to your violation of these Terms and Conditions or your participation in the My Harkins Awards programs.
Jurisdiction and Venue. You agree that any legal action brought against Harkins Theatres in connection with the My Harkins Awards program shall be governed by the laws of the state of Arizona without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from the program shall be an appropriate federal or state court located in Maricopa County, Arizona.
Unclaimed Prizes. Any gift, prize, or similar item awarded to a member in connection with a My Harkins Awards promotional event that is not claimed by the member on the date of the event will be available at the Harkins Theatre Support Office for thirty (30) days after the event.
Limitation of Liability. Under no circumstances shall Harkins Theatres and its employees, contractors, agents, officers, managers and directors be liable for any punitive, incidental, direct, indirect, accidental, special or consequential damages that may result from the use of the My Harkins Awards program, including any typographical errors or omissions in any program-related document, and any error, omission, interruption, deletion, defect, delay, theft, destruction, or unauthorized access to, or alteration of, Points and Awards you earn or redeem. This limitation applies whether the alleged liability is based on negligence, contract, tort, strict liability or any other legal theory, even if Harkins Theatres has been notified of the possibility of such damages. In the event some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, Harkins Theatres’ liability in such jurisdictions shall be limited to the extent permitted by law.
QUESTIONS OR CONCERNS
If you have questions about, or need assistance with, your My Harkins Awards membership or these Terms and Conditions, please review our FAQ’s or visit your nearest Harkins Theatres location. You can also email us with the details through Contact Us or GuestServices@harkins.com for assistance